The Best Warranty In The Industry!
Woodplay is proud to offer you our Limited Lifetime “No Kidding” Guarantee. We set the benchmark in the industry with our 30-Day Unconditional Warranty.
Playsets and Accessories
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30-Day Unconditional Warranty. NO OTHER MANUFACTURER OFFERS IT!
If at any time during the first 30 days after the date of delivery, you are not completely satisfied with any Woodplay product, you may return the product, in its ORIGINAL CONDITION to us for replacement or a full refund of the purchase price (freight pre-paid by the customer). Installation services are not included in guarantee.
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Two-Year Warranty on all above-ground Woodplay playset components.
Woodplay ensures that our products are free of defects in materials and workmanship. We will repair or replace, at our option, any Woodplay above-ground playset component which fails as a result of any such defect within two years after the date of delivery. This warranty covers all products not manufactured by Woodplay.
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Limited Lifetime Warranty on all above-ground Woodplay wooden playset components, swing hangers, swing chains, metal braces, metal plates, metal rungs, and our exclusive Super Slide.
Woodplay warrants to the original retail customer that we will replace any above-ground Woodplay wooden playset component suffering structural failure due to warping, rotting, or insect damage (excluding carpenter bees).
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This warranty does not cover knots in the wood, surface cracking, or seasonal checking of components. Knots, surface cracking and seasonal checks are a natural characteristic of all wood, including redwood, and will not affect the integrity of your playset.
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Woodplay warrants to the original retail customer that we will replace any swing hangers, swing chains, metal braces, metal plates, or metal rungs that fail due to rust or breakage—excludes surface rust. This limited lifetime warranty also applies to our exclusive Super Slide.
This warranty is expressly in lieu of all other warranties, expressed or implied, including
warranties of merchantability or fitness for use. Woodplay does not assume, or authorize any
person or representative to assume for us, any other liability in connection with the sale
of our products. These warranties exclude any incidental or consequential damages which may
arise from the purchase or use of our equipment. Some states do not allow the exclusion of
limitation of incidental or consequential damage, so the above limitation or exclusion may
not apply to you. This warranty program applies only to the original owner and is limited to
residential and noncommercial use of the products.
Customer must register the playset purchase at www.woodplay.com to be eligible for warranty.
A copy of the original invoice must accompany all warranty claims. Freight and labor charges
are not included. This warranty program does not cover normal wear and tear, or damages
resulting from misuse, abuse, vandalism, alteration, acts of God, or assembly and maintenance
contrary to our instructions. Woodplay reserves the right to examine photographs or the
component itself— shipped freight prepaid by the customer—prior to replacement. Questions
about this warranty should be addressed to the Customer Service Department at 2101 Harrod
Street, Raleigh, NC 27604, or call 1-800-982-1822.
Special Note: Woodplay reserves the right to make changes in materials, design, and pricing
without notice. See your instruction sheet for maintenance requirements. Your child’s safety is
your responsibility; therefore you should inspect this equipment regularly for wear and safety.
You may complete the warranty registration online or you may download the form and mail it to
us within 2 weeks of your installation.
Woodplay Customer Service Department
2101 Harrod Street, Raleigh, NC 27604, (800) 982-1822